A Pivot Does Not a Fumble Make

The Big 10 Commissioner, Jim Delany, demonstrates lean product development without even knowing it. While you never want to launch to 90% disapproval rating in the launch of your MVP, at least he was listening to his customers (eventually), had a process to get metrics (90% disapproval rating), and the humility to pivot (changing the league’s division names).  I’ll also add that he showed great patience by not immediately jumping to some other hypothesis.



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