I have to say, I am pleased with David’s (@AuthorizeNet on Twitter) active engagement on our issue at ShareOnce.com. I’m not sure where/why/how the ball got dropped or if this is just standard operating procedure during sales/sign up. I’m only interested in getting this up and running ASAP and David has helped make that happen.
It goes to show you that one person can change things and that Twitter can really help with Customer Service. I wish him well changing and improving Authorize.Net’s customer service practices.
I’ll keep you posted.